Privacy
- Consultants can't see your name, email or payment details.
- Your birth details are processed only with your explicit consent. You can export or delete your data anytime (Me › Privacy & data).
- Conversations are visible only to you and your consultant. The platform views them only when handling a dispute or a report.
- We use Google Analytics to count which features people use and where they get to. The data does not include birth details, chat content or consultant information, and is stored by Google (in the US) for 14 months. We also use Meta (Facebook) to measure our ads: we only send which feature was used and whether a payment was started or completed (including the amount, currency and payment method), never what you viewed or entered. We can't delete the data Meta holds for you; you can manage it under "Your activity off Meta technologies" in your Facebook settings. Usage statistics are on by default. Ad measurement is on by default too, except in the UK, the EU, Switzerland and Thailand, where it is only on once you agree. You can turn both off below at any time. When you start a chat from an ad landing page, we record the page and permitted ad source parameters to measure visits, questions and purchases. Your first source is linked to your account, kept when you sign in, and deleted when you delete your account.
Real consultants
- Every consultant is reviewed by the platform before offering services.
- Every reading is done by the consultant personally. We don't offer automatically generated readings.
- Consultations are cultural exchanges for reference only.
Secure payment
- Payments are handled by Stripe. Stripe stores your card; we never see the number.
- Video: you're charged only after the consultant starts. If they don't, nothing is charged and the pending amount is released automatically.
- The consultant is paid only after the service is complete (confirmed by you, or confirmed automatically when the time runs out). Before that, you can open a dispute for the platform to review.
- Special services: if the consultant doesn't accept in time, you get a full refund to your original payment method.
- Text chat is free. A consultant may mark some content as paid: you see the price before unlocking and can view it once the payment succeeds. Within 48 hours of unlocking, you can ask the platform to review it.
Email us
For account restriction appeals, data questions or anything else, email us.